Support
Questions or problems? Write to [email protected] with your store's myshopify.com domain and the collection concerned. We usually reply within two business days; Unlimited plan requests are handled first.
Frequently asked questions
How does Lineup decide that a product is sold out?
A product counts as sold out when buyers can't purchase it on your online store, in your primary market. Products with “continue selling when out of stock” or untracked inventory stay available.
Why does my collection switch to manual sorting?
Shopify can only keep a custom order on manually sorted collections. Lineup asks you to confirm before switching, and remembers the order you had.
How quickly are collections updated?
Usually within a minute after stock changes, right away when you click “Reorder now”, and again every night.
Does Lineup hide sold out products?
No. They stay in the collection, at the bottom, so links and search engines keep working.
What happens to drafts and archived products?
They go to the very bottom, together with products not published on your online store.
What happens when I uninstall the app?
Your collections keep their current order, and Lineup deletes the data it stored for your store.